Privacy Policy
CHARM MY EVENT
PRIVACY POLICY
Effective Date: September 4, 2026
CHARM MY EVENT respects the privacy of our clients, customers, their families, guests, and visitors to our online galleries and related services.
This Privacy Policy explains how CHARM MY EVENT (“CHARM MY EVENT,” “we,” “us,” or “our”) may collect, use, process, disclose, transmit, store, retain, and protect information when you access a client gallery, preview or view photographs or video, download media, communicate with us, make a purchase, request support, or otherwise interact with our services.
1. SCOPE OF THIS POLICY
This Privacy Policy applies to personal information and related data processed through CHARM MY EVENT client galleries, gallery stores, media-delivery services, customer communications, payment and order processes, and related online services.
Where applicable privacy law treats CHARM MY EVENT as the business or data controller responsible for determining the purposes of processing, CHARM MY EVENT may use professional service providers, processors, subprocessors, and other third parties to perform services on our behalf.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with our services, we may collect or process information including:
• name;
• email address;
• telephone number;
• billing information;
• shipping information;
• event or service information;
• order and transaction information;
• payment status and transaction identifiers;
• gallery-access activity;
• download activity;
• favorites, selections, comments, or notes;
• communications and customer-support requests;
• IP address;
• browser and device information;
• cookies, logs, timestamps, and similar technical information; and
• other information voluntarily provided to us.
Our services may also contain photographs, video, audio recordings, and other event-related media depicting clients, family members, guests, vendors, performers, children, or other individuals present at an event.
3. HOW WE USE INFORMATION
We may use information as reasonably necessary to:
• provide contracted services;
• create, operate, administer, and secure private client galleries;
• provide online gallery viewing and previews;
• authenticate gallery access;
• host and display photographs, video, and other media;
• provide media streaming or playback;
• deliver photographs, video, albums, and other media;
• administer downloads;
• administer favorites, selections, comments, and client instructions;
• communicate concerning gallery delivery and expiration;
• process orders and purchases;
• process invoices, payments, refunds, and adjustments;
• produce and fulfill physical products;
• arrange shipping and delivery;
• provide customer service;
• maintain transaction, accounting, tax, and business records;
• investigate damaged, missing, or delayed orders;
• detect, prevent, or investigate fraud, unauthorized transactions, misuse, or security incidents;
• investigate payment disputes or chargebacks;
• comply with legal, accounting, regulatory, insurance, or tax requirements;
• establish, exercise, or defend legal rights;
• protect the rights, property, safety, and legitimate interests of CHARM MY EVENT, our clients, customers, and others; and
• maintain, secure, and improve our services.
4. CLIENT GALLERY VIEWING, PREVIEW, AND DELIVERY
CHARM MY EVENT may use professional online-gallery, cloud-hosting, media-storage, content-delivery, networking, and related technology services to provide clients and authorized recipients with convenient online access to photographs, video, and other event media.
For these purposes, photographs, video, gallery content, and related information may be uploaded to, hosted on, stored by, transmitted through, displayed by, streamed through, resized by, processed by, or otherwise handled using professional third-party technology infrastructure.
Such processing may be necessary to provide functions including:
• private gallery access;
• gallery viewing and preview;
• photo display;
• video playback;
• digital delivery;
• downloads;
• favorites and selections;
• communications;
• gallery expiration;
• security;
• technical support; and
• related client services.
Use of a professional hosting or technology provider does not mean that CHARM MY EVENT is selling client photographs or event media to that provider.
Professional providers may receive the limited technical rights and access reasonably necessary to host, transmit, display, process, reproduce, resize, deliver, secure, or otherwise operate the applicable services in accordance with their service arrangements and applicable law.
5. HOSTING, CLOUD, TECHNOLOGY, AND SECURITY PROVIDERS
CHARM MY EVENT may use professional third-party providers for services including:
• online-gallery hosting;
• website hosting;
• cloud infrastructure;
• digital-media storage;
• content delivery;
• networking;
• domain services;
• security;
• fraud prevention;
• email and communications;
• analytics;
• technical support; and
• other services reasonably necessary to operate our business.
Photographs, video, personal information, gallery records, and related data may therefore be stored or processed on infrastructure that CHARM MY EVENT does not directly own.
Professional providers may maintain redundant systems, system logs, temporary files, cached copies, or backups as part of their ordinary service operations.
6. PAYMENT INFORMATION
Online payments may be processed through professional third-party payment processors and payment networks.
Complete payment-card numbers and card-security codes are generally collected and processed directly by professional payment providers and are not intentionally stored by CHARM MY EVENT.
Payment providers may process and retain information according to their legal obligations, fraud-prevention requirements, security practices, payment-network rules, and privacy policies.
7. PRINTING, PRODUCTION, FULFILLMENT, AND SHIPPING
When a customer purchases a physical product, information and media reasonably necessary to complete the transaction may be provided to professional printing laboratories, manufacturers, framing providers, fulfillment companies, packaging providers, and shipping carriers.
Depending on the transaction, this information may include:
• customer name;
• email address;
• telephone number where reasonably required;
• shipping address;
• order number;
• products and quantities ordered;
• photographs or image files needed to manufacture the product;
• crop information;
• size and finish selections;
• framing or material selections;
• shipping method;
• tracking information; and
• delivery-related information.
Professional printing and fulfillment providers may process image files because those files are required to manufacture products selected by the customer.
8. TRANSACTION, REFUND, AND DISPUTE INFORMATION
CHARM MY EVENT and applicable professional providers may process records relating to:
• transactions;
• orders;
• payments;
• refunds;
• adjustments;
• shipping;
• delivery;
• fraud prevention;
• customer-service requests;
• payment inquiries;
• payment disputes; and
• chargebacks.
If an order or payment is disputed, relevant records may be provided to payment processors, banks, card networks, fraud-prevention services, fulfillment providers, carriers, insurers, legal advisers, accountants, or other parties reasonably involved in investigating or resolving the matter.
9. SERVICE PROVIDERS AND SUBPROCESSORS
CHARM MY EVENT shares or permits access to information only to the extent reasonably necessary to provide, operate, secure, fulfill, support, administer, investigate, or improve the applicable service, or where otherwise permitted or required by law.
Depending on the service and applicable law, a provider may act as a service provider, processor, subprocessor, or independent controller of certain information.
Third-party providers operate their own systems and may maintain their own privacy, security, retention, legal-compliance, and operational practices.
CHARM MY EVENT selects professional providers in good faith but does not own or control every server, data center, payment network, printing facility, manufacturing system, carrier network, telecommunications system, or other independent infrastructure used to provide these services.
10. CHANGES IN SERVICE PROVIDERS
CHARM MY EVENT may change professional hosting, technology, cloud, payment, production, fulfillment, security, storage, or delivery providers when reasonably necessary for technical, operational, availability, security, quality, or business reasons.
Information and media reasonably necessary to continue providing a service may be transferred to a replacement professional provider consistent with this Privacy Policy and applicable law.
11. COOKIES AND TECHNICAL INFORMATION
Our galleries, websites, and technology providers may use cookies, logs, local storage, security tools, pixels, or similar technologies to:
• operate services;
• maintain sessions;
• remember preferences;
• secure accounts and galleries;
• prevent fraud or abuse;
• troubleshoot errors;
• analyze performance; and
• improve functionality.
Depending on your location and applicable law, additional choices regarding cookies or similar technologies may be available.
12. TRANSACTIONAL COMMUNICATIONS
We may send communications reasonably necessary to provide the requested service, including communications regarding:
• gallery delivery;
• passwords or access credentials;
• download PINs;
• downloads;
• expiration notices;
• purchases;
• orders;
• invoices;
• payments;
• refunds;
• shipping;
• delivery;
• security; and
• customer support.
Marketing communications, where used, will be handled in accordance with applicable law and applicable opt-out rights.
13. GALLERY ACCESS CREDENTIALS
Private galleries may use passwords, private links, download PINs, client-specific credentials, or other access controls.
Clients are responsible for deciding whom they provide gallery access information to.
Anyone possessing valid credentials may be able to access some or all gallery content depending on the permissions enabled for that gallery.
CHARM MY EVENT cannot control access resulting from a client or another authorized recipient voluntarily sharing, forwarding, posting, or otherwise disclosing valid credentials.
Please notify CHARM MY EVENT promptly if you believe gallery credentials have been compromised.
14. DATA RETENTION
We retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including:
• providing services;
• maintaining client and transaction records;
• accounting and tax compliance;
• customer support;
• fraud prevention;
• security;
• insurance;
• dispute resolution;
• enforcing agreements;
• defending legal claims; and
• complying with applicable legal obligations.
Expiration, hiding, removal, or deletion of an online gallery does not necessarily cause immediate deletion of every related transaction record, system log, communication, backup, fulfillment record, payment record, or other legitimate business record.
Certain transaction, payment, order, fulfillment, shipping, fraud-prevention, security, accounting, tax, or dispute-related records may remain with CHARM MY EVENT or an applicable professional provider after gallery access ends where retention is reasonably necessary or required.
15. MEDIA RETENTION AND FILE AVAILABILITY
Digital photographs, video, gallery content, and related files may be retained for different periods depending on service requirements, storage availability, provider practices, account or subscription status, legal requirements, and legitimate business needs.
CHARM MY EVENT does not represent that client media will be retained indefinitely.
Gallery expiration, account changes, subscription changes, cancellation, service termination, provider changes, or other operational circumstances may eventually result in content becoming unavailable or being deleted.
Online gallery access is therefore not intended to constitute permanent archival storage, disaster recovery, or the client’s sole backup of delivered media.
16. CLIENT BACKUPS
Clients are strongly encouraged to download final delivered photographs, video, and other media promptly during the stated gallery-access period and maintain independent backup copies.
Recommended backup locations may include:
• a personal computer;
• external storage;
• a separate cloud service; or
• another reliable independent storage location.
17. SECURITY
CHARM MY EVENT uses commercially reasonable administrative, technical, organizational, and operational safeguards appropriate to the services within our reasonable control.
We also use professional providers that maintain security measures appropriate to the services they provide.
However, no internet transmission, online gallery, cloud platform, payment system, network, data center, electronic storage system, or security measure can be guaranteed to be completely secure or continuously available.
Accordingly, CHARM MY EVENT cannot guarantee that unauthorized access, cybersecurity incidents, technical failures, service interruptions, file corruption, data loss, or other security events will never occur.
18. THIRD-PARTY SECURITY OR TECHNICAL INCIDENTS
If an outage, cybersecurity incident, technical failure, data incident, or similar event occurs within a third-party provider’s systems, CHARM MY EVENT will take commercially reasonable steps within our reasonable control to investigate, communicate, cooperate with the provider, mitigate the issue, restore service, or provide a reasonable alternative where appropriate.
CHARM MY EVENT does not guarantee the uninterrupted operation, security, or availability of infrastructure independently owned or controlled by third-party providers.
19. INTERNATIONAL OR OUT-OF-STATE PROCESSING
Professional providers may process or store information in locations outside the state, province, or country where the information was originally collected.
Where applicable, such processing will be handled according to applicable legal requirements and safeguards maintained by the relevant provider.
20. SALE OF PERSONAL INFORMATION
CHARM MY EVENT does not sell personal information for monetary consideration.
Certain privacy laws may define “sale,” “sharing,” or similar activities more broadly.
Where applicable law gives an individual rights concerning qualifying processing, CHARM MY EVENT will respond to valid requests as required by law.
21. PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights regarding personal information, including rights to request:
• access;
• correction;
• deletion;
• restriction;
• portability; or
• information regarding certain processing.
These rights may be subject to lawful exceptions.
Information may be retained where reasonably necessary to:
• complete transactions;
• maintain business or financial records;
• comply with legal or tax obligations;
• prevent fraud;
• protect legal rights;
• resolve disputes; or
• satisfy another lawful retention obligation.
We may take reasonable steps to verify the identity and authority of a person making a privacy request.
22. CHILDREN AND EVENT MEDIA
Our Store and gallery account functions are intended primarily for adults and are not designed for children to independently submit payment information or make purchases.
Photographs and videos from weddings, family celebrations, cultural events, community events, and other gatherings may naturally depict minors who were present.
Such media may be processed as part of the applicable photography, videography, hosting, gallery, fulfillment, and client-delivery services.
23. LEGAL REQUIREMENTS
We may preserve, use, or disclose information where reasonably necessary to:
• comply with applicable law;
• respond to valid legal process;
• comply with regulatory, governmental, tax, or court requirements;
• investigate suspected fraud or unlawful activity;
• protect health or safety;
• establish, exercise, or defend legal claims;
• investigate a payment dispute or chargeback; or
• protect the rights, property, security, and legitimate interests of CHARM MY EVENT, our clients, customers, providers, or others.
24. BUSINESS CHANGES
If CHARM MY EVENT undergoes a merger, acquisition, reorganization, financing, asset transfer, sale, or similar business transaction, relevant records and information may be transferred as part of that transaction subject to applicable law and appropriate confidentiality protections.
25. CHANGES TO THIS PRIVACY POLICY
CHARM MY EVENT may update this Privacy Policy from time to time to reflect changes in services, professional providers, technology, business operations, or legal obligations.
The version displayed through our services will identify the applicable effective date.
26. CONTACT
For privacy questions or requests, contact:
CHARM MY EVENT